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HerdMASTER Support

Support Contacts

If the documents and tutorials on this page do not help, please contact us by phone or email.

For countries other than Australia, please see the contacts page for the best contact details

Email: support@saltbush.une.edu.au
Phone: 1800 111 637

If you wish to load the documents in a new window of your browser then left click on the link
If you want to save the document to your computer right click the link and select "Save As"

If you have a connection number for our remote support please go here.

Editors' Picks

Newest Updates


- Recording Calves
Updated:22/09/2016 - Australian Flag South African Flag Canadian Flag New Zealand Flag

How to record new calves in HerdMASTER using Add Calf and Add Animal windows.

- Society Registration
Updated:22/09/2016 - Australian Flag South African Flag Canadian Flag New Zealand Flag

Register your new calves and other animals with your breed society quickly and easily.

- Importing and Exporting Custom Reporter Files
Updated:21/09/2016 - Australian Flag South African Flag Canadian Flag New Zealand Flag

Shows how to import and export a rep[ort format for the custom reporter.

- Using Yardsheets
Updated:19/09/2016 - Australian Flag South African Flag Canadian Flag New Zealand Flag

Yardsheets are a way of printing out a report from HerdMASTER with additional empty columns to enter data when you are in the paddock. You can then use this information to read that data into HerdMASTER using an action template or simply through the Data Entry windows.


Support Documentation FAQs and Videos


Section Quick links



Training


Updated: 11/11/2015
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Welcome to the HerdMASTER Training program, you will find each part is a video with accompanying text from the training manual. This series is designed to be watched in order, building on the examples used in the last part.
Updated: 30/10/2015
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part one of the online training program. Part 1 deals with the setup site options and what each setting is used for, enabling you to setup HerdMASTER for easier and more efficient performance recording of your herd. - Play time: 40mins


HerdMASTER Documentation


Updated: 3/08/2015
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A guide on how to convert your HerdMASTER 3 database to HerdMASTER 4.
Updated: 2/02/2015
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Manual for installing HerdMASTER 4 onto a computer.
Updated: 2/02/2015
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Setting up HerdMASTER 4 for the first time and upgrading from HerdMASTER 3.
Updated: 13/02/2015
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How to install HerdMASTER 4 onto a modern computer
Updated: 19/08/2015
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How to create or import new contacts as well as manage them effectively. Covers Agents, Sales and Purchase lists, Auto-Prefix for animals bought off the contact and more.
Updated: 20/11/2014
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How to use the Visual Farm module to setup a visual representation of your properties and paddocks and enable viewing animal densities, points of interest and enact movements between paddocks visually.


General FAQs


Updated: 3/08/2015
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Using the intercalving period warning to prevent adding calves twice and to prevent adding calves to a dam who should not have been pregnant (due to having a calf recently).
Updated: 14/11/2014
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Setting up new users, passwords and property access.
Updated: 20/11/2014
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How to use the extract sales catalogue feature and use a template in word.
Updated: 25/05/2015
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Customise the Animal List to only show the information you need in the order you want.
Updated: 5/08/2016
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Updated: 3/08/2015
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Eye Pigmentation Codes for African Simbra.
Updated: 20/11/2014
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How to create a sale in HerdMASTER 4 and then raise an Invoice from that sale.
Updated: 13/02/2015
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How to restore from a backup file.
Updated: 13/02/2015
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Setup HerdMASTER to automatically calculate calf grades based on the Sire and Dam grades.
Updated: 19/06/2015
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How to setup HerdMASTER to autofill your email address when needed and to autofill all of your NLIS access information for when you need to download your tagbucket or submit information to NLIS, CCIA, NAIT, breed societies and BREEDPLAN.
Updated: 20/11/2014
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How to create a filter to filter your animal lists in selection screens and on the animal list.
Updated: 6/09/2016
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How to create a worksheet
Updated: 25/02/2015
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2 methods to use pictures when you are using HerdMASTER central sync.
Updated: 19/09/2016
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Yardsheets are a way of printing out a report from HerdMASTER with additional empty columns to enter data when you are in the paddock. You can then use this information to read that data into HerdMASTER using an action template or simply through the Data Entry windows.
Updated: 7/08/2015
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A breif explaination of how worksheets and filters differ, how to use them together and some examples on using them together.


Animal Tagbuckets and Traceability


Updated: 27/05/2015
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How to use the Retag reports to determine which animals may need their EID and NID retag records cleaned up to keep your NLIS, CCIA and NAIT files accurrate for your beef herd. Also covers how to go about deleting unnecessary retags so that you can submit quickly and efficiently to NLIS, any retagged animals.
Updated: 26/05/2015
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Specifies how to use the NLIS integration contained in HerdMASTER 4. Specifies how to: import tagbuckets, auto-generate animal tag recommendations, Auditing your NLIS tags, view/edit your TagBuckets, Submitting animal movements and submitting retags


Animals


Updated: 4/02/2015
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How to enter animal movements through the animal details, Data Entry and View / Edit screens
Updated: 28/05/2015
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How to fate animals in HerdMASTER and send the information to your society. This also covers how to add and submit your BREEDPLAN DTC fates.
Updated: 21/10/2014
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Create invoices for animal sales
Updated: 26/05/2015
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Using automatic ID tag generation is a useful feature to save time in HerdMASTER, allowing you the ability to tell HerdMASTER what IDs to generate in which field for appropriate submission when dealing with societies and your own animal labelling.
Updated: 20/02/2015
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Import Animals using Bulk Add Animals (Stud) so that they match up to existing matings.
Updated: 20/02/2015
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How to use the Bulk Add Animals function for a commercial herd. Covers adding the animals as purchases as well.
Updated: 20/11/2014
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Use the Bulk Add Animals (Stud) Utility to add animals into your animal list.
Updated: 20/02/2015
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How to calculate adjusted weights and the ratios for animals based on when they were born compared to the observation date you weighed them on. This helps you compare animals to each other that were calved on different dates even though you later weighed them on the same date.
Updated: 3/08/2015
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How to change the Breeding Group Code of an animal. This steps through an example of changing the breed of an animal from South African Simmental to South African Simbrah.


BREEDPLAN


Updated: 28/05/2015
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Importing EBVs from BREEDPLAN.
Updated: 14/11/2014
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Calculate the optimal recording dates for BREEDPLAN data.
Updated: 13/11/2014
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How to prepare a weights and traits BREEDPLAN extract.
Updated: 14/07/2015
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How to record your BREEDPLAN DTC Fates and then submit the information to BREEDPLAN with your Matings and Preg Tests.
Updated: 29/05/2015
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How to submit a dam's mature weights to BREEDPLAN.


Bulk Changes


Updated: 25/02/2015
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Using the Bulk Change Utilities to bulk change the Animal Tags including: appending to the front or the end and removing / replacing characters from the front or end of the animal tag.
Updated: 20/11/2014
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How to do bulk changes on weights and traits that have been previously recorded
Updated: 20/11/2014
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How to use the Bulk Change Performance Groups utility.


Central Sync


Updated: 6/03/2015
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With update 4.4.5.9 we introduce the conflict resolution center into the Central Sync system for HerdMASTER. This reduces the possibility of errors from two or more users updating animal details at the same time, and then synching.
Updated: 13/02/2015
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How to setup HerdMASTER to connect to your Central Sync.
Updated: 12/05/2015
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How to load or reload your animal database from a central sync system if you already have one. Useful if you are connecting a new computer to the sync or if you wish to restore the database from the central sync.
Updated: 13/11/2015
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How to use images in HerdMASTER on multiple systems or a Central Sync.


Crush Side Recording Utility


Updated: 13/02/2015
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The full user manual for the Crush Side Recording Utility
Updated: 10/12/2015
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How to connect the Tru-Test XR5000 to work with the Crush Side Recording Utility in wireless bluetooth mode as well as by cable.


Custom Reporter


Updated: 21/09/2016
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Shows how to import and export a rep[ort format for the custom reporter.
Updated: 14/11/2014
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How to use the custom reporter module to design your own reports.


Importing


Updated: 10/08/2015
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How to setup Procedures for Feedlot, for Botswana Feedmaster and LITS integration.
Updated: 13/09/2016
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The advantage of importing AI sires is that you can import an animal and his sire and dam with no manual input of society ids, which reduces the possibility of mistyping, gets you some of the pedigree and saves you time taken for data entry. You may also use this list to browse EBVs, contact details for owners and much more.
Updated: 9/03/2015
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How to use the Universal File Import Utility, or UFIU, to import traits into your herd records.
Updated: 19/08/2015
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Using a Gallagher TSI device in conjunction with HerdMASTER for herd management and recording.
Updated: 6/08/2015
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The Universal File Import Utility (or UFIU) is a utility which allows the user to adjust templates to allow for correct reading of almost any file format.
Updated: 6/08/2015
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Tip sheet on how to import information from a file when it uses a different date format to your system or different date formats between columns.


Matings


Updated: 3/08/2015
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When there is a validation error saying that 'group is required' encountered when trying to enter matings.
Updated: 12/04/2016
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HerdMASTER is one of the only systems in the world to give users the ability to easily bulk or singly create, implant and sell embryos, all while maintaining data integrity and adjusting inter-calving period correctly. This tipsheet shows you how to correctly use the embryo inventory to add and implant embryos with all the details required so that when a calf is added to a recip dam all the information is correctly assigned.
Updated: 22/09/2016
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How to record new calves in HerdMASTER using Add Calf and Add Animal windows.
Updated: 14/11/2014
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How to record stillborn and aborted calves.
Updated: 20/11/2014
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Record Matings using the Data Entry Matings screen. Gives instruction on how to record natural, AI (Sync and observed) and Embryo matings
Updated: 20/11/2014
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How to record multiple sire groups for matings and then update your calf parentage once a DNA test is done.
Updated: 20/11/2014
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Recording Pregnancy Tests for animals.
Updated: 19/06/2015
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How to update your calf records to have the correct sire from a multi-sire mating by importing a file. This is useful if you get the results of genetic testing electronically.
Updated: 23/02/2015
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Import Animals using Bulk Add Animals (Stud) so that they match up to existing matings.
Updated: 13/11/2014
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Tips for using the new mode for viewing and editing DTC matings events.


QA Reports


Updated: 11/08/2015
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On Growth farm test phase D
Updated: 17/02/2015
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How to use the report to show which animals need to be withheld or are export limited on a particular date.


Reporting to societies


Updated: 22/01/2015
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Using the Completeness of Performance Comparison report to compare what you have recorded in HerdMASTER to what you have submitted to BREEDPLAN
Updated: 22/09/2016
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Register your new calves and other animals with your breed society quickly and easily.


Treatments and Traits


Updated: 6/08/2015
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If you wish to record traits back from your processor/abattoir such as Carcase P8 Fat or Carcase IMF or any other traits they send you. The traits can be imported into HerdMASTER and used for your own records or submitted through to BREEDPLAN using a special report.
Updated: 13/02/2015
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How to setup and use Trait Templates within the Crush Side Recording utility.
Updated: 13/02/2015
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How and where to use Treatment Templates for use within the Crush Side Recording Utility.
Updated: 13/02/2015
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Setup and use an Action Template to record weights, traits and procedures (treatments) all at once for multiple animals.
Updated: 10/08/2015
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SA Brahman Docility scoring Method
Updated: 21/11/2014
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How to create traits, map them to the standard ABRI traits and enter data for them.
Updated: 13/02/2015
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How to use Treatments and Procedures in HerdMASTER 4 correctly. Also covers using batches and setting up Administration Methods as well as location based treatments.


Troubleshooting


Updated: 10/07/2015
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What to do when you keep getting a lot of animals appearing in the DTC Mating report and BREEDPLAN DTC submission that did not have any actual matings against them.
Updated: 17/02/2016
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Specifies why sometimes the animal tags of your herd are out of order, even when sorting by the animal tag, and details how to fix it by using padding on any numbers in the animal tag.
Updated: 17/02/2015
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For when your antivirus gets false positive results and blocks HerdMASTER from operating normally, this includes when updates download but cannot install, when you get ".dll is missing" errors and more.
Updated: 17/02/2015
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Tips on how to avoid common errors when creating or editing excel files that you wish to import into HerdMASTER through the Universal File Import Utility
Updated: 10/08/2015
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If you have forgotten or lost the password to your database in HerdMASTER.
Updated: 29/06/2015
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What to do when you can't type into a textbox. This is usually apparent in the create filter window when you can select from the drop down boxes but cannot type into the name or condition boxes.
Updated: 8/07/2015
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If you get the errors: "SQL server is unavailable or SQL server is not the correct version" or HerdMASTER opens in the database setup window.
Updated: 2/02/2015
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How to deal with the problem of not being able to find an animal or animals that you know are in the database.